Poor Service

Good Day. This is now getting ridiculous. I have made numerous complaints regarding my case not being heard within the 90 day Arbitration period and there is no response from anyone, whether it is the customer care department for Durban or the branch at Durban. Everytime I get the same response when I contact the Durban branch, 'there is no date set'. A lady by the name of Tryphina promised that my case will be heard within 90 days for Arbitration. I have been patient and waited for 90 days but there had been no communication or response from CCMA DURBAN. it is now going to be 120 days and I still get the same response, 'There is no date set'. This is very unprofessional service especially coming from a Government Institution. I really need my case to be heard as I feel I was unfairly dismissed and have been unemployed for the past 4 months. I apologize for complaining but please understand my frustration. Can someone please assist me? My case number is KNDB2954-21.