Disappointed by Lack of Feedback from CCMA Cape Town After Arbitration Submission

I am disappointed by the lack of communication and progress from the CCMA Cape Town regarding my arbitration application submitted on 8 December 2024.

I submitted all the required information online, including the relevant details of my former employer, just as I had done during my initial application for conciliation. The process was followed correctly, and I ensured that every field was completed and documentation uploaded as requested by the online system.

However, to date (April 2025), I have received no feedback, acknowledgment, or hearing date from the CCMA. I find this lack of response extremely concerning, especially given the importance of these matters to the lives and livelihoods of individuals who rely on the CCMA for fair and timely intervention.

I understand that the CCMA deals with a high volume of cases, but the complete silence after a formal arbitration application is unacceptable. At the very least, an acknowledgment of receipt or update on the progress of the application should be provided.

My Request:

I am respectfully asking that the CCMA Cape Town: 1. Provide a clear update on the status of my arbitration application submitted on 8 December 2024. 2. Improve communication with applicants using the online system, especially in confirming receipt and outlining the next steps.

The CCMA plays a vital role in upholding workers’ rights in South Africa, but experiences like this undermine confidence in the process. I hope to receive the necessary feedback soon so that I can proceed with resolving my case.