CCMA CALL CENTRE AGENTS ARE NOT HELPFUL

I called the call centre *** on the 18.09.2019 and spoke to Keke who apeared to be very helpful in the beginning when he repeated what he told me , i simply told him then why am i calling the CCMA for help instead of being blatantly being told i cannot help you , then he got really excited as i told him he is talking over me and not listening to me , i then asked him to transfer me to which he did his colleague June then took the call , i spoke to her and she was telling me that i need to maybe call back when i have a question , in all my life working in customer service i dont believe that is how any agent is to behave the client / customer calling in is always right and i would like to let them know that the service they provided was very unhelpful and professional