Upgrade Cancellation

<p>I am extremely unsatisfied with the service from CCI Customer Care who is a partnering compay to MTN I have been a client with MTN , On the 8th March 2017 I received a call from CCI who offered me a upgrade of which I realised was not really a upgrade I was currently getting 1gig of data they were offering me 500 mgs of data that alone will tell you that's not a upgrade. Immediately the next day I cancelled with the so called upgrade. I am now getting charged more in monthly premiums & I am only getting 500mgs of data . I was told that a cancellation takes 24 - 48 hours . TODATE this have not been resloved I have called CCI +- 5 times already and there is nothing they can do they are still awaiting on MTN to give them feed back regarding the cancellation. NOT one of CCI consultants have ever called me back with feedback I have even spoken the a Snr person at the call centre and she said its beyond her control shes waiting for MTN to contact them . I would like to know if I am going to get reimbursed for my data & monthly premiums ? & would like to know how long does a simple cancellation take ?</p>