Unnacceptable Customer Services

<p>I have upgraded my MTN contract with an agent from the CCI Call center . The agent had taken an incorrect contact number for delivery so when the courier called back for delivery , no one answered because it was the incorrect cell number . Thereafter I have tried on numerous occasions to get assistance from the Customer care department and no on has been able to assist me. I spoke to a Nompumelelo Mzimela, who said their lines were buse and she wil call me back. It has been a week later and still no call .</p> <p>I spoke to a wonderful person nameed Yanga from MTN Direct . He was the only person at MTN direct to take teh time and go the extra mile to assist me. Only when he called CCI , did Nompumelelo try and assist me whilst he was on the other line . When Nyanga asked for teh customer services manager, she was too busy to come and take the call. It came across as if Nompumelelo from CCI did not know teh process of how to assist me. It took Nyanga from MTN direct to tell her exactly what to do, how to find my phone and what to request, basically told her how to do her job. CCI needs to ensure that their customer services department is ups****ed on how to provide efficient customer services .Nompumelelo has advised that she will only have feedback in 3 days time, which is still unnaceptable. What happened to modern techmology and emails where I have to wait an additional 3 day after already waiting for a month , to receive feedback as to when i will receive delivery of my handset .</p> <p>I honestly feel that CCI should not be handling teh MTN Campaign as they are ruining the good reputation that MTN has .</p> <p>Not only do we have to wait hours for someone to pick up the phone at CCi customer services , their services is unnaceptable . I woyuld not even rate them a 1</p>