Feeling cheated

<p>CCI called me with an upgrade deal from MTN. The deal had a 10 day cooling down period.</p> <p>I called the next day to cancel since the specific model of iPhone had too little memory for my needs, and I could not add memory to the phone.</p> <p>I have been calling daily to try and get any feedback, but the call centre only has contact by e-mail to these guys. In the meantime they tried to deliver the phone to me, but I did not accept the parcel.</p> <p>The call centre said that the cancellation would take effect within 10 working days, but it did not. I had to go to an MTN retail franchise to try and cancel the upgrade from there, but that would tak up to two weeks more. Effectively I have been without a phone of the internet for a month!!!!!</p> <p>I have lost my free data I had so far, and also the prepaid data I had extra has expired in the meantime.</p> <p>My phone is using the data that came with the deal, but I am trying not to use this as I am trying to cancel this new contract. I am losing money and I am concerned about a giant out of bundle bill if this is ever resolved. I must make phonecalls, and I don't eve know how much this is going to cost me.</p> <p>I feel cheated and my business is losing money!!!!</p>