DISAPPOINTING SERVICE

I was contacted by an Agent Anele Dlamini from CCI regarding a Black Friday Mtn Laptop Deal on 29 November 2019. On the same day the agent advised that my order was approved. To date I was not contacted by any representative of CCI call centre regarding this package. I have made several calls to the customer care to follow up on the order and was given different answers every time, So now my order is yet to be approved? And will only be contacted in 72 Hours, Why is the level of service so poor? Why am I having to contact your offices at my expense?