WA
Wayne A
1 reviews | Active since Mar 2012
28 Oct 2020, 14:32
CCI SA blames MTN for not acting on an upgrade cancellation request.
CCI erroneously upgraded my mobile contract in Feb/March 2020. It’s been 8 months and they’ve not been able to rectify this stating that they await MTN to finalize the cancellation.
Although I receive the monthly data and airtime minutes, I’ve been paying for a device I’ve never received. To top it off, I cannot walk into an MTN store to upgrade because of the existing contact.
After months of emails going back and forth, I’ve had enough of playing nice and being patient. Next step after social media will be legal action.
You’ve upgraded my account without jy permission.
Wayne Adams
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Replies (1)WA
Wayne A's updateReviewer Update
30 Oct 2020, 02:11A representative of CCI rep**** to my mail sent on 28 Oct and once again informs me that he awaits a response from the cancellation department.
It’s been 8 months MTN. Seriously!!!!!!
It’s been 8 months MTN. Seriously!!!!!!
WA
Wayne A's update30 Oct 2020, 02:11
Reviewer Update
A representative of CCI rep**** to my mail sent on 28 Oct and once again informs me that he awaits a response from the cancellation department.
It’s been 8 months MTN. Seriously!!!!!!
It’s been 8 months MTN. Seriously!!!!!!