CCI promotes quality customer service however fails to offer that to their call centre agents staff

As a former employee, i am shocked that an employee who resigned from cci is expected to get their final salary by cheque and is expected to collect this cheque. Further more, this organisation can not accept their wrong and fix it immediately. I do not mention the level of accountability of the organisation against the actual agents. Agents are treated and spoken too however the team managers want. The constant reminder that you as an agent you are not valued and you are there for the money.