Bad Service from CCI service provider and MTN

I app**** for an Iphone7 Contract with MTN South Africa through MTN Direct. I received the phone beginning of October 2020, but the phone could not connect to the server. When I returned the phone to my surprise I was told I app**** with CCI and I must all CCI call centre. I called them and they sent a DSV driver to collect the phone, that was on the 6th October 2020. It has been a month and over 2 weeks now I have not received another phone, since they took it. I am told that the phone is still with DSV warehouse and they are unable to scan the barcode. 56 DAYS OF SCANNING A MERE BARCODE, 56 DAYS???? HOW IS THAT POSSIBLE??? the phone still needs to be sent to MTN warehouse in Midrand, which means I am gonna wait for the whole year. I was told the turn around time is 14 - 21 days, but it's way past that. I'm being sent from pillar to post. I'd like to warn people that when calling MTN Direct applying for a cell phone contract, they must refuse to be apply with CCI or any other outsourced company, they must request to apply with strictly MTN Direct. CCI has got such BAD service.