PATHETIC SERVICES!!!!

Item: Cbs Print Consumables
Rating: 1
Author: Belinda G

THE BACKGROUND TO THIS REVIEW: WE (WIELDOKTER) RECEIVED A TELEPHONE CALL REGARDING TONERS FOR BUSINESES. ACCORDING TO THE PERSON PHONING, THE TONERS ARE MUCH CHEAPER AND IT WILL LAST LONGER. 2 DAYS LATER THEY (CBS) PHONED TO CONFIRMED THEIR ORDER. IT WAS TOTALLY THE WRONG TNER THAT THEY WANT TO ALLOCATE TO US (ACCORDING TO THE PRINTER THAT WE USE). BECAUSE OF THIS MISTAKE ON THEIR SIDE, THEY NOW INFORM US THAT THE TONER WILL NOW BE A LITTLE BIT MORE EXPENSIVE. I ORDERED ONE TONER. A BIT LATER I RECEIVED A TRACKING NUMBER. WHEN I FETCHED THE PARCEL, I WAS PHONED AGAID SAYING THAT I RECEIVE 5% DISCOUNT IF I PAY THE ACCOUNT WITHIN 7 DAYS. UPON ORDERERING THE TONER, I WAS TOLD THAT I HAVE 30 DAYS TO PAY THE ACCOUNT. WITH THE TONER I RECEIVED A PICK AND PAY VOUCHER WORTH R40, WHICH I USED. ALSO IN THE ENVELOPE WAS A BROSJURE ON THE SERVICES THAT CBS PRINT RENDERED. IN THE WEEK OF 18 - 21 JULY 2016 , I RECEIVED AGAIN A PHONECALL THAT THE ORDER WAS INCORRECT. I SHOULD HAVE RECEIVED 2 TONERS IN TOGETHER WITH THE FIRST ORDER. SHE APPOLOGIZED AND SAID THAT SHE WILL SEND THE OTHER TONER( WHICH BELONGED IN THE THE FIRST BOC). UPON COLLECTION OF THE EXTRA TONER AT THE POST OFFICE, I RECEIVED AND ACCOUNT!!!! ON 2016-07-28, KELLY PHONED ASKING IF I RECEIVED THE PARCEL. I ASKED HER WHY THERE IS AN ACCOUNT ATTACHED TO THE PARCEL. ACCORDING TO KELLY, THIS WAS PART OF THE AGREEMENT FROM THE BEGINNING AND IT WAS NOT!!!! I TOLD KELLY THAT I AM NOT GOING TO PAY FOR IT. oN 28-07-2016, I SEND AN EMAIL TO ********** THEY DID NOT EVEN BOTHER TO REPLY. ON 23-08-2016, I AGAIN SEND AN EMAIL ENQUIRING IF THEY RECEIVED MY EMAIL DATED 20-07-2016. NO REPLY. ON 29-08-2016 I SEND AN EMAIL AGAIN IN WHICH I SAID THAT THEY ARE NOT AT ALL A COMPANY WHO IS TRUTHFULL AND THAT WE WILL NOT PAY THE SECOND TONER SINCE IT WAS NOT PART OF THE AGREEMENT. I ALSO INDICATE THAT WE NO LONGER WANT TO DO BUSINESS WITH THEM. 0N 12-09-2016, WE PAID THE SECOND TONER AS A RESULT OF NUMEROUS CALLS FROM CBS AND THREATENING TO HAND OUR ACCOUNT TO AN ATTORNEY. (CAN YOU BELIEVE IT????) DURING THE WEEK OF 10 JANUARY 2017, A MALE PERSON PHONED ASKING I WE RECEIVED THE VOUCHER. I TOLD HIM THAT I DID RECEIVED IT, BUTI WILL NOT MAKE USE OF IT AND THAT I DONT WANT TO DO BUSINESS WITH THEM ANYMORE. THIS PERSON SAID THAT HE RATHER ASK HIS MANAGER TO PHONE ME IN CONNECTION WITH THIS MATTER. DURING THE WEEK OF 30JAN TO 3 FEB 2017, SHARON PHONED AND PROVIDE A TRACKING NUMER TO FRANCINA, OUR ADMIN LADY. MR GRIESSEL WENT TO THE POST OFFICE ON THURSDAY, 2017-02-02 AND ENQUIRED ABOUT THE TRACKING NUMBER. THE PARCEL WAS FROMCBS PRINT. HE TOLD THE LADY AT THE POST OFFICE THAT HE DIDN'T ORDER IT AND THAT HE IS NOT GOING TO ACCEPT IT. ON PREVIOUS OCCASION, ON RECEIVING THE TONER IN THE BOX, CBS PRINT SAY THAT WIELDOKTER HAVE TO PAY IT BECAUSE WE RECEIVE IT. THIS TIME WE ARE NOT GOING TO ACCEPT IS. ON 2017-02-06, KELLY PHONED INFORMING FRANCINA THAT THERE IS ANOTHER TONER TO BE COLLECTED AT THE POST OFFICE. I PHONED KELLY AND SHE PUT ME THROUGH TO SANDRA (THE ACCOUNTING OFFICER). SHE SAID THAT THIS WAS PART OF THE ORIGINAL DEAL. UPON RECEIVING THE FIRST CARTRIDGE/TONER WIELDOKTER RECEIVED A DISCOUNT OF 25 % AND THAT WE ARE OBLIGED TO RECEIVE AND PAY 3 TONER THEN THEY CAN CLOSE THE ACCOUNT SHE SAID THAT IF THE SALESPERSON DID NOT INFORMED ME ABOUT THE 3 TONERS AND THEIR IS NOTHING THAT SHE CAN DO ABOUT IT. NOWHERE ANYONE METIONED ANYTHING ABOUT 25 % DISCOUNT!! WHEN I TOLD HER THAT WE WILL NOT COLLECT THE PARCEL AT THE POST OFFICE SHE SAID THAT WE WILL STILL BE ACOOUNTABLE FOR IT, SINCE THEY HAVE AN AGREEMENT WITH THE POST OFFICE NOT TE RECEIVE ANY PARCELS MARKED "RETURN TO SENDER". I TOLD SANDRA THAT I AM GOING TO TAKE THIS MATTER TO HALLO PETER AND SHE SAID THAT THEY ARE NOT AFRAID OF THEM! I ALSO CONTACTED OUTENIQWA OFFICE MACHINES ENQUIRING ABOUT THE PRICE OF A TONER. THE PRICE WAS A SHOCKING R520!!! THEY COULD REFILL IT AND THEN THE PRICE WOULD BE R530. FOR THE PRICE OF R3000 ALLREADY AID TO CBS PRINT OUR BUSINESS COULD HAVE BOUGHT 6 TONERS, WHICH WOULD LAST A YEAR!!! DURING THE WEEK OF 20 FEBRUARY, KELLY PHONED FRANCINA, AND TOLD HER THAT SHE CANNOT UNDERSTAND WHY WE DONT FETCH THE PARCEL AT THE POST OFFICE, SINCE IT IS ALLREADY BEEN PAID UP! WE DID NOT FETCHED THE PARCEL. tHEY DID NOT CONTACTED US ANYMORE. ON FRIDAY, 10 MARCH 2017, I RECEIVED AND EMAIL FROM HELLO PETER WHERE THEY INDICATE THAT THE ORGANISATION CBS PRINT CONSUMABLE DEEMED OUR REVIEW INAPPROPRIATE. AND IF WE DID NOT REACT WITHIN 24 HOURS, THE REVIEW WOULD BE REMOVED. I ONLY RECEIVED THE EMAIL ON MONDAY, 2017-03-10. ON MONDAY, 2017-03-13 I CONTACTED HALLO PETER AND SEND THROUGH ALL THE EVIDENCE NEEDED. ON TUESDAY, 2017-03-14 I RECEIVED A MESSAGE FROM HELLO PETER INDICATING THAT THE REVIES WAS ALLREADY REMOVED SINCE IT WAS PASS THE 24 HOUR PERIOD. THEY INFORM ME THAT I CAN FORWARD A REVIEW AGAIN ON THIS MATTER. THE MOMENT THE REVIEW WAS REMOVED, QUESS WHO PHONED???????...... ON WEDNESDAY, 2017-03-15, CBS PRINT CONSUMABLE PHONED ME AGAIN!!!! CAN YOU BELIEVE IT??? THEY INFORMED ME THAT I FORGOT TO COLLECT MY PARCEL AT THE POST OFFICE, BUT THEY WILL GLADLY DELIVER IT AT OUR DOORSTEP!! I INFORMED HIM THAT I DO NOT WANT THE PARCEL. THEY TOLD ME THAT I HAVE TO TAKE THIS ONE, AS I USED THERE DISCOUNT OF 25%. SHE SAID THAT I I LOOK AT THE INVOICE, I WILL SEE THAT THEY GAVE ME 25% DISCOUNT EN THEREFOR I HAVE TO TAKE THIS PARCEL.!! AND THEN.........SHE TOLD ME, UPON RECEIVAL OF THE PARCEL, I WILL FOUND INSIDE THE PARCEL A LETTER INDICATING THAT THIS WILL BE THE LAST PARCEL THAT WE WILL RECEIVE FROM THEM, BUT WE STILL HAVE TO PAY FOR THE CURRENT PARCEL. I AGAIN SAID THAT I WILL NOT PAY IT!! AND THAT THEY WILL HEAR FROM MY LAWYER. I WOULD LIKE HELO PETER TO FOLLOW UP THE INCIDENT. THESE PEOPLE ARE NOT AT ALL THRUTHFULL. THEY DO NOT HAVE ANY BUSINESS ETHICS AT ALL!!!! THEIR CONTACT DETAILS: CBS PRINT CONSUMABLES (PTY)LTD PO BOX 651638 BENMORE 2010 EMAIL: ********** Tel nr: ********** 300 Fax: ********** 296 WIELDOKTER HAVE ALL THE PAPERWORK IN CONNECTION WITH THIS REVIEW AND WILL GLADLY PROVIDE THE INFORMATION AS PROOF OF OUR HONESTY.

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