CBS POLOKWANE

Good day,

Please note that I got my brakes replaced by your Polokwane branch on 30.12.2019

Immediately after collecting the vehicle I noticed unfami**** sounds coming from the engine where I called the branch. They asked me to bring the vehicle back - and as they were about to close, they only inspected it at the pavement. Both me and their staff members drove the car around for them to hear the sounds.

After about 30 minutes I was told to take the vehicle and listen to it over the weekend. I have been noticing the sounds especially when I go offroad. Some of the staff members argued that they couldn’t hear any sounds coming from the engine.

Yesterday I took the car to VW for full inspection, where I was told that a Brake Lining Pin was not fitted on the brakes/pads when the brakes were replaced. I have documents to support that.

I contacted the local office and explained the situation - I didn't get an apology or sympathy from them for this life threatening mistake. They asked me to bring the vehicle in today where I told them I don't have the time as I spent more time out of the office taking the car to VW yesterday.

They asked me what time I start at work, and that they will collect the car at 8.00 this morning. At 9 they didn't pitch yet, where I called them again, and again no apology and was told that they will fetch the car around 9 or 10. It's 10.32, no calls from them and they didn't pitch and I will need to travel this weekend, which is impossible with the car in this condition.

I find this very disrespectful to paying clients and it’s putting me in a very difficult and uncomfortable situation.

I need your intervention.

Regards

Mokgadi Zitha

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