Damaged goods, bad attitude and waiting for refund

We have been waiting for over a month for our refund from Cazabella. Everytime we contact them, they are full of excuses. After us paying to courier the damaged goods back to them, its ended up costing us more than the actual value of the refund. The goods looked and felt like cheap *******. The quality was an embarrassment. The jewellery I purchased from them was meant to be Christmas gifts, there was NO way I was going to give that ******* to my family for Christmas (2015). We are still waiting for our refund (27/01/2016). Their customer service is absolutely appalling! I would not recommend this company to anyone looking for GOOD quality costume jewellery &amp