JH
Joe H

1 reviews | Active since Jan 2014

02 Jul 2015, 16:25

Dissapointment with Cayenne experience

Purchased a new MV 1090 RR Brutale in June from Cayenne Kyalami (cash). Took delivery of bike - the battery was flat, and couldn't start. Is this the pride Cayenne takes in its products, is this the kind of preparation for handover one expects from such a prominent player in the motorcycle industry? Started running the bike in and noticed a problem with the gearbox. Trailored brand new bike back to Cayenne on Tuesday for repair - 350km on clock. Bike has now been subjected to various road tests to replicate the problem, and remains in workshop. Having purchased the bike of my dreams it is an enormous dissapointment to have to go through such an unpleasant experience, especially after choosing Cayenne because of its profile in the motorcycle industry. Interestingly I have also been the one to contact Cayenne for feedback regarding my bike's fate, as nothing was forthcoming from the service department. As a returning customer I feel let down and alienated by their actions so far.

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