appauling servie

I contact two salesman at this branch to purchase a bike, I instructed them that I would be collecting a bike and paying cash for it 9am the morning, on arrival at 1pm nothing was arranged, the bikes keys could not be found and there was no brake fluid in the bike, the bike will have to be sent to a locksmith, I work 7 days a week and cannot take time off work and have lost an entire days pay due to this