1 reviews | Active since Jan 2016
Upinion Market-Research run by Caxton mag.a ****
Essentials Magazine advertised for people who would be willing to answer telephonic marketing questions. They would receive points for every questions answered. The reward, once you had collected 250 points you would receive a voucher to spend at a supermarket. I registered, have been faithfully answering every question have now 400 points.<br> Wanted to claim my vouchers, came up against a wall, no website, I phoned Caxton Magazines on ***.<br> 16.03.2016, spoke to Kirsten, explained, she promised someone will phone me back. No response!<br> 22.03.2016, phoned her again she apologised and said someone would phone me. No response!<br> 04.04.2016, phoned Caxton and asked to speak with the manager, spoke to Raynard. He said they had changed the reward system, they were no longer giving out vouchers. I could now use my points to enter a lucky draw. When I protested he said that their conditions allowed them to change rewards if they wished. He would look into it and phone me back within an hour. No response<br> 11.04.2016, phoned Raynard surprised that Tanya had not phoned me. He would get her to phone me.<br> <br> They are making money out of Marketing Companies using Upinion. Readers are being cheated
The main complaint from the respondent was that the original communication regarding the reward was ambiguous, and she feels that the initial communication to join the panel was not clear. Caxton Magazines contacted the respondent telephonically and rectified this by explaining the reward system and the purpose of it. The respondent was satisfied with the response. We once again apologise for the inconvenience caused.
The main complaint from the respondent was that the original communication regarding the reward was ambiguous, and she feels that the initial communication to join the panel was not clear. Caxton Magazines contacted the respondent telephonically and rectified this by explaining the reward system and the purpose of it. The respondent was satisfied with the response. We once again apologise for the inconvenience caused.
