Caxton Books - New year - same issues

Completely useless. No indication on their site that book is on back order. No comms. Pathetic service instore. Quick to take payment in full. Same problem year in, year out. By now you'd expect that they have improved their service taking lessons from history, but clearly not. Spoke to the manageress Joy regarding a refund as I can get the book at an alternative supplier, but was told that she is not authorized to do refunds. Was told to email Caxton. I then advised that I've previously emailed Caxton on a few occasions with no responses received. Was then told to speak to Jonathan Ferreira, (apparently the owner) but he's not available. Lets see if he calls back. To all prospective buyers, DO NOT CLICK THE PAY BUTTON on their website until you've confirmed whether they have the book in stock. They will not only make you wait when you collect your books, but you'll then shortly discover that they don't have most of it in stock. They'll politely turn you away and make it your problem.