Caxton Books Lansdowne - TERRIBLE SERVICE

I have placed my order in December and paid in full, including a delivery fee. I have enquired about the status of my order in the second week of January only to be told that some books are out of order, which was not indicated on the website. I was promised that the rest of my order will be delivered immediately. A week later - no books. I called, emailed, left voicemails - no communication. This week I phoned 11 times - someone picked up. I was told the same story - some books are out of stock, the rest of my order will be processed “today” and the waybill number will be sent to me via email to track my order, since the books will be delivered on Thursday, 20 January 2022. Needless to say, no email, no books were delivered and once again no communication. Caxton refuses to refund your order in this case. The one who suffers the most here is a child who has to go to school without books.