KK
Kuchen K
1 reviews | Active since Oct 2019
01 Oct 2021, 15:22
Sportscene Cavendish Square - *********** Staff
I went to Sportscene Cavendish Square for 2 reasons:
1 - I required a new sneaker and found one I like and purchase 2 - My daughter is purchasing me a birthday gift and likes to purchase me T-shirts from Sportscene.
Sadly when we arrived home ready to leave to go away for the weekend I find that both of my sneakers have the tags on them and I walked out of the shoe and nothing happened. So firstly I am unable to wear my sneakers I purchased for my birthday and what is the point of the security beams if they don't work!!!!!
I work hard to buy myself what I want so that I have it when I need it- Not look at it in a box because SPORTSCENE staff are not trained well enough to know what to check or what to do. Thank you Sportscene for messing things up for me and offer such poor resolve when I called in to let you. I forgot that it is me who inconvenienced you as the customer# I don't want your sorry its doesn't fix my situation
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Replies (1)KK
Excellerate Brand Management Pty Ltd
Cavendish Square, Dreyer Street, Claremont
T: +***0 | M: N/A
*** | www.epsgroup.co.za/a>
|Please click here for the EPS Group Electronic Communication Disclaimer. If you experience problems accessing the disclaimer please email *** and a copy of the disclaimer will be e-mailed to you. From: Cavendish Webmaster <***>
Sent: Friday, October 1, 2021 3:16 PM
To: Aldo Meyer <***>; Zuhrah Davids <***>
Subject: Cavendish Square Website Enquiry CAUTION: This email originated from outside of the organization - be aware of attachments, links or suspicious payment requests. Please report suspicious emails to the IT department immediately. From: Kuchen Kannemeyer
Email: <kuchenku****mail.com>
Telephone: ***
Query: Complaint
Comments:
I went to Sportscene Cavendish Square for 2 reasons:
1 - I required a new sneaker and found one I like and purchase
2 - My daughter is purchasing me a birthday gift and likes to purchase me T-shirts from Sportscene.
Sadly when we arrived home ready to leave to go away for the weekend I find that both of my sneakers have the tags on them and I walked out of the shoe and nothing happened. So firstly I am unable to wear my sneakers I purchased for my birthday and what is the point of the security beams if they don't work!!!!!
I work hard to buy myself what I want so that I have it when I need it- Not look at it in a box because SPORTSCENE staff are not trained well enough to know what to check or what to do.
Thank you Sportscene for messing things up for me and offer such poor resolve when I called in to let you. I forgot that it is me who inconvenienced you as the customer# I don't want your sorry its doesn't fix my situation.
Kind Regards
Kuchen Kannemeyer
--
This email was sent from a contact form on Cavendish Square (https://cavendish.co.za)
Kuchen K's updateReviewer Update
01 Oct 2021, 15:33HI Zuhrah, I am leaving today to go away for the weekend to celebrate both my birthday and anniversary.In today's times that is a difficult task to achieve. All I wanted was to look good for my wife when we go out....# Guess what? - that required couple goals # Looking or dressing the sameI can't do that after spending 10k in G-Star to let us match in clothing my shoes -the one thing that I trust in Sportscene care falled me.Not because Sportscene didn't have something I liked but because Sportscene security beams of your store don't work - I should advertise that, because if it did this issue would have been noted.Instead common practice wasn't followed and perhaps on any other time I would have been upset but forgiving towards the error but not this time.Kind RegardsKuchen Kannemeyer
On Fri, 1 Oct 2021 at 15:18, Zuhrah Davids <***> wrote:
Good day Kuchen, I trust that this mail finds you well, you have reached Cavendish Square Mall Management. Regarding the below you would need to take this up with the store directly. Kind regards Zuhrah Davids | Public Relations & Events Co-odinatorExcellerate Brand Management Pty Ltd
Cavendish Square, Dreyer Street, Claremont
T: +***0 | M: N/A
*** | www.epsgroup.co.za/a>
|
Sent: Friday, October 1, 2021 3:16 PM
To: Aldo Meyer <***>; Zuhrah Davids <***>
Subject: Cavendish Square Website Enquiry CAUTION: This email originated from outside of the organization - be aware of attachments, links or suspicious payment requests. Please report suspicious emails to the IT department immediately. From: Kuchen Kannemeyer
Email: <kuchenku****mail.com>
Telephone: ***
Query: Complaint
Comments:
I went to Sportscene Cavendish Square for 2 reasons:
1 - I required a new sneaker and found one I like and purchase
2 - My daughter is purchasing me a birthday gift and likes to purchase me T-shirts from Sportscene.
Sadly when we arrived home ready to leave to go away for the weekend I find that both of my sneakers have the tags on them and I walked out of the shoe and nothing happened. So firstly I am unable to wear my sneakers I purchased for my birthday and what is the point of the security beams if they don't work!!!!!
I work hard to buy myself what I want so that I have it when I need it- Not look at it in a box because SPORTSCENE staff are not trained well enough to know what to check or what to do.
Thank you Sportscene for messing things up for me and offer such poor resolve when I called in to let you. I forgot that it is me who inconvenienced you as the customer# I don't want your sorry its doesn't fix my situation.
Kind Regards
Kuchen Kannemeyer
--
This email was sent from a contact form on Cavendish Square (https://cavendish.co.za)
KK
Kuchen K's update01 Oct 2021, 15:33
Reviewer Update
HI Zuhrah, I am leaving today to go away for the weekend to celebrate both my birthday and anniversary.In today's times that is a difficult task to achieve. All I wanted was to look good for my wife when we go out....# Guess what? - that required couple goals # Looking or dressing the sameI can't do that after spending 10k in G-Star to let us match in clothing my shoes -the one thing that I trust in Sportscene care falled me.Not because Sportscene didn't have something I liked but because Sportscene security beams of your store don't work - I should advertise that, because if it did this issue would have been noted.Instead common practice wasn't followed and perhaps on any other time I would have been upset but forgiving towards the error but not this time.Kind RegardsKuchen Kannemeyer
On Fri, 1 Oct 2021 at 15:18, Zuhrah Davids <***> wrote:
Good day Kuchen, I trust that this mail finds you well, you have reached Cavendish Square Mall Management. Regarding the below you would need to take this up with the store directly. Kind regards Zuhrah Davids | Public Relations & Events Co-odinatorExcellerate Brand Management Pty Ltd
Cavendish Square, Dreyer Street, Claremont
T: +***0 | M: N/A
*** | www.epsgroup.co.za/a>
|
Sent: Friday, October 1, 2021 3:16 PM
To: Aldo Meyer <***>; Zuhrah Davids <***>
Subject: Cavendish Square Website Enquiry CAUTION: This email originated from outside of the organization - be aware of attachments, links or suspicious payment requests. Please report suspicious emails to the IT department immediately. From: Kuchen Kannemeyer
Email: <kuchenku****mail.com>
Telephone: ***
Query: Complaint
Comments:
I went to Sportscene Cavendish Square for 2 reasons:
1 - I required a new sneaker and found one I like and purchase
2 - My daughter is purchasing me a birthday gift and likes to purchase me T-shirts from Sportscene.
Sadly when we arrived home ready to leave to go away for the weekend I find that both of my sneakers have the tags on them and I walked out of the shoe and nothing happened. So firstly I am unable to wear my sneakers I purchased for my birthday and what is the point of the security beams if they don't work!!!!!
I work hard to buy myself what I want so that I have it when I need it- Not look at it in a box because SPORTSCENE staff are not trained well enough to know what to check or what to do.
Thank you Sportscene for messing things up for me and offer such poor resolve when I called in to let you. I forgot that it is me who inconvenienced you as the customer# I don't want your sorry its doesn't fix my situation.
Kind Regards
Kuchen Kannemeyer
--
This email was sent from a contact form on Cavendish Square (https://cavendish.co.za)