LM
Lehlogonolo M

1 reviews | Active since May 2013

23 Aug 2019, 15:32

Credit Clear/Life Power is a ****

Monday morning of 19th August 2019 I was offered services that will assist me improve my credit profile telephonically by Credit Clear that I later learned that its othre name is Life Power. I liked the offer and initiated the registration process by providing my details including banking details. Minutes later a letter for registration confirmation was sent to me which surprisingly had my names spelled incorrectly.

Later on that day I was phoned desperately to update my incorrectly recorded banking details, I asked to do it tomorrow(Tuesday) because there were more than just banking details to rectify but I did not win that after receiving multiple calls insisting I update banking details which I ended up doing and updated misspelled names as well.

On Wednesday morning the 21st of August 2019 already I reached a decision to cancel this service. I spoke to the person who assisted/recruited me letting her know of my decision and she referred me to the help desk. A registration Cancellation Letter was immediately drafted and sent to the company mail addresses I was given from the confirmation letter.

Thursday morning the 22nd of August 2019, the company started by sending me an SMS letting me know that I have registered with Credit Clear and I will receive confirmation documents within 48hrs which was obvious that my cancellation request is overlooked. Same day later on I received a call from the company to apologize that I cannot cancel because registration has went through and they will continue to debit from my account.

During this process I received calls from other external parties referencing Credit Clear to offer me extended services which I was surprised why would Credit Clear/Lifepower share my contacts without my knowledge.

Credit Clear is selling me the idea that they help people to improve their credit scores while they actually do the inverse. I am not going to allow that happen to me, my family or anyone that I know.

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Replies (1)
Cave Base Trade & Invest t/a Lifepower
Cave Base Trade & Invest t/a Lifepower's reply31 Jan 2020, 14:26
Official
Dear Client 
Thank you for making us aware of your complaint
please be so kind to kindly contact our complaints department on our office number and our qualified consultant will be ready to assist you
to resolve your complaint and restore your faith in the leading Company in Credit Rehabilitation.