NON EXISTENCE CUSTOMER SERVICE

I bought a dining suit from Cavado Furniture. I made arrangements to pay it over 4 months. At the end of April 2015, I made the last payment. a week before the last payment I called notifying Denise from Cavado furniture that I will be making my last payment and that they should get ready to deliver. All was agreed. Come the date of delivery I was given the run around until I threatened that I wanted my money back. Finally Denise committed to a delivery date. On the morning of the delivery I got a call from Denise telling me that the truck is leaving for my house but I must have R120 ready to pay the guys to assemble the furniture for me. I got furious because I was never told this before at any one point and for the life of me, I have never heard of a furniture company charging a customer to assemble the furniture. When I complained about it, Denise wasnt apologetic and not bothered. The delivery guys came and just dumped the furniture in my house.