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NtombizaneleNtom X
1 reviews | Active since Feb 2021
19 Jul 2021, 16:13
Review of my February comment about Cava Sneakers
I just recently got an email from Naledi from Cava sneakers asking me to review my comment that i wrote here on hellopeter in February after struggling to get my parcel and getting her for the reply up until i consulted PayFast which they use for payment and its then i got the refund.im not sure if i would have gt my refund if it wasn't about payfast.so should you struggle with CavaSneakers in getting your refund consult PayFast you will get just like me and others we have been communicating while we had a problem of months not getting our orders from them.
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Cava Sneakers's replyOfficial
19 Jul 2021, 18:30Good day.
Firstly, thank you for your purchase and your honest review.
Pertaining to the issue - we profusely apologize for the service rendered to you. We started Cava Sneakers in June 2020 during the hard lockdown and we had not anticipated the growth we had experienced.
As a result, there were many mistakes we made. Including a huge backlog of orders. We have since delivered 60% of outstanding orders and are now awaiting stock to fulfil the rest.
The issue with PayFast was that our account was suspended due to backlog customers requesting refunds. A lot of our cashflow was then locked in with PayFast hence we could not do refunds manually. When a refund is requested with PayFast, they first contact us for approval and as such, we acknowledged our bad service and communication, and instructed them to refund you.
Naledi was simply asking that you update your review and indicate that a refund was given to you.
Lastly, thank you yet again for having ordered with us. Although we regret the route our relationship with you went, we'd really hope you would consider us again some day.
Kind Regards
Lebogang Mokubela
CEO, Cava Sneakers
Firstly, thank you for your purchase and your honest review.
Pertaining to the issue - we profusely apologize for the service rendered to you. We started Cava Sneakers in June 2020 during the hard lockdown and we had not anticipated the growth we had experienced.
As a result, there were many mistakes we made. Including a huge backlog of orders. We have since delivered 60% of outstanding orders and are now awaiting stock to fulfil the rest.
The issue with PayFast was that our account was suspended due to backlog customers requesting refunds. A lot of our cashflow was then locked in with PayFast hence we could not do refunds manually. When a refund is requested with PayFast, they first contact us for approval and as such, we acknowledged our bad service and communication, and instructed them to refund you.
Naledi was simply asking that you update your review and indicate that a refund was given to you.
Lastly, thank you yet again for having ordered with us. Although we regret the route our relationship with you went, we'd really hope you would consider us again some day.
Kind Regards
Lebogang Mokubela
CEO, Cava Sneakers
Cava Sneakers's reply19 Jul 2021, 18:30
Official
Good day.
Firstly, thank you for your purchase and your honest review.
Pertaining to the issue - we profusely apologize for the service rendered to you. We started Cava Sneakers in June 2020 during the hard lockdown and we had not anticipated the growth we had experienced.
As a result, there were many mistakes we made. Including a huge backlog of orders. We have since delivered 60% of outstanding orders and are now awaiting stock to fulfil the rest.
The issue with PayFast was that our account was suspended due to backlog customers requesting refunds. A lot of our cashflow was then locked in with PayFast hence we could not do refunds manually. When a refund is requested with PayFast, they first contact us for approval and as such, we acknowledged our bad service and communication, and instructed them to refund you.
Naledi was simply asking that you update your review and indicate that a refund was given to you.
Lastly, thank you yet again for having ordered with us. Although we regret the route our relationship with you went, we'd really hope you would consider us again some day.
Kind Regards
Lebogang Mokubela
CEO, Cava Sneakers
Firstly, thank you for your purchase and your honest review.
Pertaining to the issue - we profusely apologize for the service rendered to you. We started Cava Sneakers in June 2020 during the hard lockdown and we had not anticipated the growth we had experienced.
As a result, there were many mistakes we made. Including a huge backlog of orders. We have since delivered 60% of outstanding orders and are now awaiting stock to fulfil the rest.
The issue with PayFast was that our account was suspended due to backlog customers requesting refunds. A lot of our cashflow was then locked in with PayFast hence we could not do refunds manually. When a refund is requested with PayFast, they first contact us for approval and as such, we acknowledged our bad service and communication, and instructed them to refund you.
Naledi was simply asking that you update your review and indicate that a refund was given to you.
Lastly, thank you yet again for having ordered with us. Although we regret the route our relationship with you went, we'd really hope you would consider us again some day.
Kind Regards
Lebogang Mokubela
CEO, Cava Sneakers