BD
Bonisile D
1 reviews | Active since Oct 2020
09 Jun 2021, 21:22
Non delivery of sneakers
We ordered cava sneakers at the beginning of April 2021, we still haven't received our order. They are not responding to emails, their phone numbers now go straight to voicemail. I would not advice anyone to purchase anything from Cava! They don't even bother to contact their customers and explain what is causing the delay. Cava must fall! Order with them at your own risk!!!
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Cava Sneakers's replyOfficial
19 Jul 2021, 18:34Good day.
Firstly, thank you for your purchase and your honest review.
Pertaining to the issue - we profusely apologize for the service rendered to you. We started Cava Sneakers in June 2020 during the hard lockdown and we had not anticipated the growth we had experienced.
As a result, there were many mistakes we made. Including a huge backlog of orders. We have since delivered 60% of outstanding orders and are now awaiting stock to fulfil the rest.
I believe the team has been in contact? If not, I will still instruct our Customer Services team to give you a call. Kindly confirm your order number so I can escalate this.
Lastly, thank you yet again for having ordered with us. Although we regret the route our relationship with you went, we'd really hope you would consider us again some day.
Kind Regards
Lebogang Mokubela
CEO, Cava Sneakers
Cava Sneakers's reply19 Jul 2021, 18:34
Official
Good day.
Firstly, thank you for your purchase and your honest review.
Pertaining to the issue - we profusely apologize for the service rendered to you. We started Cava Sneakers in June 2020 during the hard lockdown and we had not anticipated the growth we had experienced.
As a result, there were many mistakes we made. Including a huge backlog of orders. We have since delivered 60% of outstanding orders and are now awaiting stock to fulfil the rest.
I believe the team has been in contact? If not, I will still instruct our Customer Services team to give you a call. Kindly confirm your order number so I can escalate this.
Lastly, thank you yet again for having ordered with us. Although we regret the route our relationship with you went, we'd really hope you would consider us again some day.
Kind Regards
Lebogang Mokubela
CEO, Cava Sneakers