Shocking Service by Tokai Branch

I had the unfortunate opportunity to eat at your Tokai branch last night:

1. There were 4 of us. 2. We booked a table for 6.30 pm under our name. 3. We arrived at 6.40 pm 4. We eventually were served drinks at 7.00pm 5. We then eventually got to order supper at 7.40pm. 6. The food started to arrive at 8.50 pm. 7. It arrived one dish at a time. 8. By the time we were given the 4th dish the first person had finished eating. 9. 3 dishes were brought to the table incorrect and were sent back. 10. 2 of the main dishes were still wrong, even on the third time we tried. 11. If it was not for my son I would have made such a fuss and would have stormed out.

I find this totally ridiculous and we paid our bill of R 930.00, but will NEVER step foot in your Tokai store again. Despite the manager serving us, the above service continued.

I find it unbelievable that a franchise like yours allows this store to drag your name through the mud like this.

I have been to your Green Point & Tygervalley branches and they are nothing like this.

Your comments would be appreciated.

Comment given to me was a R 300 voucher for the same branch. What a joke!