Refuse to refund their own mistake

<p>We ordered food at Cattle Baron on Sunday afternoon. The lady made a mistake with the transaction and told us she refunded the money back into our account and need to do the transaction again. The money was never refunded into our account and now we have paid double for the food we ordered. You cant get hold of Head Office and the branch's owner speak to us via whatsapp. We paid with a debit card and the stories they give us does not match. I have to go and report them but not even Head office gets back to us.</p>