No Christmas Lunch and Still no refund for payment made in full 8 days later..

27/12/2019 07:22 AM Good morning Unfortunately, our Christmas dinner set for 14h30 did not happen. We arrived to a really off- putting scene outside of your lovely restaurant, with a crowd of people waiting to be seated, and really no sign at we would be seated anywhere near even 15h00. That was really sad. Anyway, regardless of the cause of the chaos, we realised that we weren't prepared to hang around hoping that things will improve. We had another engagement after dinner. We went up to Dean who was really polite and helpful and we arranged for a refund which he readily agreed to. We did not only pay a deposit - we paid in full. We realise that mishaps like this can happen in your industry so please restore our faith by reciprocating with a timely response. We booked for 2 pax

Dec 27, 2019 at 5:11 PM Good day Thank you for your email. We do apologize for the negative experience that you have received on Christmas Day. Kindly find the attached Client Refund Request Form as per Dean – Kindly fill it in and forward back to us so that our Finance Office may assist with refunding you? Once completed it will be forwarded directly to our Finance Office and they will ensure to pay the refund back into your account.. Kind regards Please note Our Cancellation policy: All cancellations are to be advised at least 48hours prior to arrival. Should we not receive written confirmation of any cancellation within 48hours, you will be billed for the number of guests booked. Shannon Helfrich | Cattle Baron Harbour Bay

Dec 30, 2019 at 7:14 AM Good day Please find attached as requested. Kind regards

31 December 2019 09:06

Good day Please advise if the below was received. regards

Dec 31, 2019 at 9:14 Good day We have receive your refund form the finance office just need a confirmation letter from your bank just to confirm your bank details. Regards

Dec 31, 2019 at 9:25 AM

Hi Here is all the proof you need. How disappointing this whole experience continues to be.

31/12/2019 13:20 PM Hi Awaiting a response that all is in order?? Regards

Dec 31, 2019 at 1:26 PM

Good day

All is in order we have forwarded the details to our finance office and are awaiting a response from them to confirm the refund.

Once we have received the confirmation that the money is being paid back into your account we will confirm with you too.

Kind regards

Jan 2, 2020 at 9:15 AM Hi

Please advise progress on the below.

regards Gillian

Jan 2, 2020 at 2:31PM AM

still waiting......