Incompitent service, disgruntled management and untrained staff

<p>My mother invited my sister and myslf to go and have dinner tonight (10 Feb ) at the Cattle Baron. Although it looked busy, we were there early (7pm) and started with a round of drinks catching up with what has happened since I last saw them. <br />At 7:30pm we placed our orders and had a second round of drinks. This was the last time we saw our waitress, I didn't really notice as I had not seen my sister in some time, so we were engrossed in conversation. Her daughter however didn't have anyone to talk to so started becoming unsettled. <br />At this time I noticed it was 8:30 already and that my parents were also becoming restless.<br />At 9pm I called another waitress and said that I haven't seen our waitress and it is getting a bit late. This waitress still seem to have some wits about her, but her excuse for dinner not arriving "their Cordon Bleu is now prapared fresh, so takes a little time". I truly can't see how stuffing a piece of chicken takes an hour and a half??<br />I was still ok and willing to wait, but my parents are pentioners and were becoming tired. I noticed the manager ( Collin Parish ) walking downing the passage and pointed him out to my mother saying, maybe she should notify him of the situation.<br />She tapped him on the shoulder, but at this time he had stopped at a table, when he turned around, she tried to explain, but he cut her short with a : "I'm busy with this table, I'll be with you now"<br />Such a short and disdainful response for the polite way my mother aproached him set me off and I said it was definitlely time to leave. At the counter I told the girl in front of the till that I would like to pay for that table, pointing at the table in front (None of them had numbers that I could see)<br />The girl then proceeds to lambaste me with the words : "What table, how must I know what table you were at?". Such comments are uncalled for and unprofessional and aren't synonymous with a family restaurant. <br />The whole unplesant situation could have been avoided if the "manager" were in any sense the word that described his position, but I feel that his attitude obviously conveyed the level of incompetence that was ramant in this this previously homely restaurant.</p> <p>Manners is part of a culture of a company and if the owners and managers don't have it neither will the staff. I can see from all the other posts on HelloPeter that this must be a charactaristic that spills from the top. Maybe you have noticed that your restuarants aren't as popular as before, look within.</p>