Complete Lack of Customer Service/Feedback

I am currently awaiting feedback on a complaint I originally raised on the 18th of August. Carlo responded promptly, however was unable to resolve my complaint. He then became very defensive and actually rather rude, and I requested to have my complaint escalated. He then passed my complaint on to Melanie Nel - the company's PRO. I have yet to receive a response from Ms. Nel and this has now been unresolved for more than 14 days.<br> <br> The initial complaint was regarding the management of the Table View establishment