Cattle Baron Restuarant experience in Brackenfell CapeTown

Hi There

This complaint is in reference to your restuarant in Brackenfell Mall.

I booked for my family and a friend , a party of 6 , to have dinner at the establishment on the 5th March 2018.I would just like to mention that our experience was highly disappointing and a huge let down for all of us.We were escourted to our booth table and were given menu's to choose from , after some time we all decided to place our order, as i was beginning to place my order , the waitress told us that they donot have what i want in stock , nor do they have a few other items off the mains in stock , she rattled it off as to try and hide the fact that the restuarant has understocked its kitchen it seems , i was extremely unhappy because i came to Cattle Baron for this specific reason , to get good quality meat , after i unhappily had to choose a new main we then decided to have dessert , only to be informed they didnot have atleast 3 items listed on the menu...we were all a bit shocked and decided to cancel dessert and go elswhere....we were also told that the card machine doesnot work and that we had to draw actual cash...which i found extremely inconvenient and costly for me.I was unhappy with our service,unhappy that we didnot get what we wanted and very unhappy that the management and staff were not at all informed to let we,the customer,know before hand of all the items unavailable.

We will not be returning to the Cattle Baron , as a family , ever.We will not be referring The Cattle Baron to anyone , ever.

I hope that this establish takes my comments to heart and finds a way to rectify its terrible service delivery , what an utter waste of my hard earned money. Your staff should be made aware of this , your menus should be altered or at least each table should have a notice explaining what is currently not available , your management of the evening was of extremely poor quality and the fact that your card machine was also out of order added to the inconvenience,I am sure you have years of experience in the hospitality industry , ...none of that experience was evident on monday night.

We will not be returning....one moment of failed management of a situation leads to more if not properly dealt with and i cannot risk spending my money by you on the hopes you have figured out how to train your staff properly.