RUDE OWNER

BAD SERVICE FROM THE OWNER:

The treatment I’ve received from the owner of this Boutique is rather shocking. How she treats people is just not right and not acceptable.

I did a laybye for my daughters matric dance dress and we entered into an agreement (hand written on a piece of paper) for the 2 installments that were to follow. I made the 1st installment which was acknowledged via WhatsApp and telephonically.

Originally when we laybye the dress they pinned it and said they won’t continue with the alterations till full payment is made which was very much understandable.

Second and final payment was made which proof of payment was sent like the previous one and further requested that they proceed with alterations as full payment has been made. This is where the problem started as I was told that they charge for alterations and bcos my payment cleared 3 days later so it’s late and they will charge for emergency alterations fee but finally told that they won’t do the alterations on the dress because I’m pushing them to act in a short space of time and she hung up on me.

Later on she decided to call me to which I didn’t take the calls and then sent sms and WhatsApp stating the same thing that:

“Phone you but you do not answer ! We just have one customer now coming in for tomorrow alteration pinning , if you want to do your daughter dress please let me know . You need come tomorrow morning before 10:00 . The fee for alterations is R280 .00 for doing two side . Pay before we doing alterations. After pinning you can pick up your dress on Friday” This woman undermines customers, is disrespectful and very very rude. Worse I see that I’m not the first customer to complain about her rudeness bud her bad review are all over the Internet. It is sad that she continues to trade and treat customers like trash.