Discusted bad service

<p>Cathedral Peak Hotel. this is the most beautiful place that one can visit. Our moment, our weekend away..... Its a huge petty that the service that we experienced regarding the accommodation and the arrangements thereof was pathetic. On arrival, was the renovation canceled without notification. Eventually we received a room that we paid for, but that we were informed that we don't have place to stay for Saturday night , but will look into for any cancellation. Saturday came,(we were at help desk from 9h30 Saturday) and we received a room. I requested to pay, but was informed that we can pay on departure. An hour later we were requested to vacate, and move to another room on orders from the GM (till now, didn't see this person) . We were requested then to move to another room???? Staff courters is seems like, just worse. its a petty I cannot load the pick that I've taken. We had a function, and time was not in my favor. I needed to put up my sound!!! We couldn't take a proper bath, and all the worker was sitting outside the door, smoking, and having a good time. With this, have I now left all my Luggage at the reception, as I could not leave my valuables. Later during my function, i was offered a rondavel, but the keys did not work, and this was in the back of some kind of playroom area. Till now, no response. I had to leave for PTA after 12, after my function. Now my questions are<br />* Why was there no manager taking control<br />* Why were we moved from the vacant room the second time???<br />* Why have someone else moved into an open/ Canceled room that was already mine, and indicated, that i will pay immediately, but there was no urgency <br />* Why was the no explanation or even a sorry <br />* Why did I need to put my family trough such an irrespective option and situation???<br />* Why did I had to put my family in danger returning to PTA, arriving back home at 6 on Sunday morning????</p> <p>This is 5 star for you</p> <p>Not happy at all. Kan nie dink dat een awesome naweek so k..... kan uitraai nie. Bad bad service</p>