Lack of back-up service!

<p>In May this year i sent through an email to Cat Footwear via their website. After getting no response for quite a while i sent them a private message via Facebook. The Power of Social Media! And lo! and behold i got a response from them as well as an email in response to my initial email. The major problem i had was the fact that x2 pairs of boots that my partner bought now have cracked soles. Both pairs are not old and we've taken them to numerous shoe repair stores with no luck. According to Cat Footwear,their goods are imported and nothing can be done for us. Via email, i was asked for the product code as well as the size of the boots. For apparently no reason apart for their records!! Which i wasn't made aware of until i queried the lack of response.....Again.....</p> <p>I find it mind boggling that there is literally no back-up service at all for a product THAT IS NOT CHEAP! Once somethings' wrong with it, That's it??? Definitely no more Cat products for me. And i truly believe that people should be made aware of their policy in a more upfront manner.</p>