DAMAGED ITEM UNDER GUARANTEE NO WILLING TO REPAIR

Complainant: Grace Bates <br> Cell: ***<br> Supplier telephone number: ***/74/92<br> <br> Purchase Invoice number: IN100498<br> <br> Kindly note that the above sandwich toaster was purchase and became damaged whilst under during guarantee. <br> The item was referred back to them and after almost 4 weeks they advise I should pay R350. I am not willing to do that as their invoice has no terms and condtions for the guarantee. <br> The salesperson on telephonic enquiry led me to believe that I will be given a new item but after me chasing them this was not the case.<br> I want my toaster returned to me without payment as their guarantee conditions should be stipulated properly. Their after sales service is pathetic. <br> <br> Kindly assist me in this regard<br> <br> <br>