Runaround/misrepresenting Caterers

I placed an item that showed "in stock" on the website. A day later I received a whatsapp saying they do not have it and the item now needs go be ordered. I agreed to that. A week later i was told that the suppolier has not delivered. No one contacted me to let me know until I took the initiative to find out. I have been transfered to a few people and this story is going up and down I did not receive any confirmation that my order will 100% be delivered (even though payment was made from my side) it's been 3 weeks and i still do not have confirmation. I was put through to a gentleman by the name of Farhaan and I have requested a refund and again i am being taken up and down with no straight answers from him. Makes empty promises regarding delivery but nothing comes out of it. I 100% DO NOT RECOMMEND THIS COMPANY AT ALL.! Disgusting customer service and have no sympathy towards their customers!