CSO DESK OVEN NON FUNCTIONALITY
I will not talk about the instore sales service. My problems is their 1 deck 2 tray oven I bought has a manual with not information on how to operate the oven. I went to their maintenance section and they sent out a technician. He did not check the connection for the stove, which was done by a professional electrician but I wanted him to do his technical review. He listened to my questions tried to answer them but he was not confident in what he was saying because he called another customer who bought the stove from them trying to connect me with her. In a nutshell, I lost an order because everything I baked on the 19th of May 2026 came out under baked twice regardless of me adjusting the temperature and increasing the time to bake. I am not happy at all, I am even contemplating taking the oven back.
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Catering Shop Online's replyOfficial
03 Aug 2026, 10:10Dear Pearl,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating it must have been to lose an order due to difficulties using your new oven.Customer satisfaction is very important to us, which is why we arranged for one of our technicians to visit you after your concerns were raised. The purpose of the visit was to assist with the operation of the oven and answer any questions you had. We acknowledge your comments regarding the technician's visit and apologise if you felt the assistance provided did not meet your expectations.Regarding the electrical installation, our technician did not identify any faults with the unit during the visit. As the oven had been installed by your own qualified electrician, the electrical connection falls outside of our scope unless a fault with the appliance itself is identified.We also appreciate your feedback regarding the operating manual. We understand that clearer instructions would have been beneficial and will raise this concern with the manufacturer to improve the documentation supp**** with the product.Please be assured that we remain committed to resolving any genuine product concerns. If you are still experiencing issues with the oven, we would welcome the opportunity to inspect the unit further and, if necessary, arrange for additional testing to determine whether there is an underlying fault.Our goal has always been to provide the support needed to ensure you are able to use your equipment successfully, and we remain available to assist you until this matter is resolved.Kind regards,Catering Shop Online
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating it must have been to lose an order due to difficulties using your new oven.Customer satisfaction is very important to us, which is why we arranged for one of our technicians to visit you after your concerns were raised. The purpose of the visit was to assist with the operation of the oven and answer any questions you had. We acknowledge your comments regarding the technician's visit and apologise if you felt the assistance provided did not meet your expectations.Regarding the electrical installation, our technician did not identify any faults with the unit during the visit. As the oven had been installed by your own qualified electrician, the electrical connection falls outside of our scope unless a fault with the appliance itself is identified.We also appreciate your feedback regarding the operating manual. We understand that clearer instructions would have been beneficial and will raise this concern with the manufacturer to improve the documentation supp**** with the product.Please be assured that we remain committed to resolving any genuine product concerns. If you are still experiencing issues with the oven, we would welcome the opportunity to inspect the unit further and, if necessary, arrange for additional testing to determine whether there is an underlying fault.Our goal has always been to provide the support needed to ensure you are able to use your equipment successfully, and we remain available to assist you until this matter is resolved.Kind regards,Catering Shop Online
Catering Shop Online's reply03 Aug 2026, 10:10
Official
Dear Pearl,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating it must have been to lose an order due to difficulties using your new oven.Customer satisfaction is very important to us, which is why we arranged for one of our technicians to visit you after your concerns were raised. The purpose of the visit was to assist with the operation of the oven and answer any questions you had. We acknowledge your comments regarding the technician's visit and apologise if you felt the assistance provided did not meet your expectations.Regarding the electrical installation, our technician did not identify any faults with the unit during the visit. As the oven had been installed by your own qualified electrician, the electrical connection falls outside of our scope unless a fault with the appliance itself is identified.We also appreciate your feedback regarding the operating manual. We understand that clearer instructions would have been beneficial and will raise this concern with the manufacturer to improve the documentation supp**** with the product.Please be assured that we remain committed to resolving any genuine product concerns. If you are still experiencing issues with the oven, we would welcome the opportunity to inspect the unit further and, if necessary, arrange for additional testing to determine whether there is an underlying fault.Our goal has always been to provide the support needed to ensure you are able to use your equipment successfully, and we remain available to assist you until this matter is resolved.Kind regards,Catering Shop Online
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating it must have been to lose an order due to difficulties using your new oven.Customer satisfaction is very important to us, which is why we arranged for one of our technicians to visit you after your concerns were raised. The purpose of the visit was to assist with the operation of the oven and answer any questions you had. We acknowledge your comments regarding the technician's visit and apologise if you felt the assistance provided did not meet your expectations.Regarding the electrical installation, our technician did not identify any faults with the unit during the visit. As the oven had been installed by your own qualified electrician, the electrical connection falls outside of our scope unless a fault with the appliance itself is identified.We also appreciate your feedback regarding the operating manual. We understand that clearer instructions would have been beneficial and will raise this concern with the manufacturer to improve the documentation supp**** with the product.Please be assured that we remain committed to resolving any genuine product concerns. If you are still experiencing issues with the oven, we would welcome the opportunity to inspect the unit further and, if necessary, arrange for additional testing to determine whether there is an underlying fault.Our goal has always been to provide the support needed to ensure you are able to use your equipment successfully, and we remain available to assist you until this matter is resolved.Kind regards,Catering Shop Online