SM
Sipho M

1 reviews | Active since Mar 2025

12 Apr 2025, 15:11

Catering Shop online reaped me off

This one is tough I bought candy floss machine on 2015 and machine was faulty,I took back candy floss machine on several occasions for repairs but it continues to break up again and again until I could take any more.I talked the owner several times asking for my refund he promised to refund along the way the owner changed his about mind about the refund,I kept calling until he blocked my calls I took the matter t o the government lawyers which did not yield any results because the lawyers called me and told that the owner refused to cooperate.The lawyers was of no help, what was sad is I lost both the candy floss machine and money is been years now but my heart still sores like it was yesterday.I still have letters I faxed to the lawyers has reminder of my pain of losing the machine and the money catering Shop online reaped me off so bad,I don't even how to explain the pain of losing your last money trying to start a business not to even mention the money I used for transportation because the business was based in Limpopo province so sad to not afford proper lawyers 💔💔💔

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Replies (2)
Catering Shop Online
Catering Shop Online's reply14 Apr 2025, 11:12
Official
Hi Sipho,

I'm really sorry to hear you're feeling this way.

Unfortunately, the candy floss machine was purchased 10 years ago, back in 2015. Over time, wear and tear is to be expected with any machine, especially after a decade of use. While we completely understand that this was a significant investment, we're unable to offer a refund for a machine that has been in use for such a long period.

We truly value your support over the years, and we're here if you need any guidance on repairs or replacement options.


Warm regards,

Catering Shop Online
SM
Sipho M's update14 Apr 2025, 14:03
Reviewer Update
The machine was brought back and if evidence needed I will provide.