Would not recommend

I hope this email finds you well. I am writing to express my deep disappointment regarding the experience my partner and I had at your spa yesterday. We had booked and paid for a couples treatment, expecting a relaxing and rejuvenating experience. However, the service we received was far from satisfactory.

The lady at the front desk exhibited an extremely bad attitude, creating a negative impression from the start. Additionally, the linens in the treatment room were not clean, which was quite unsettling. Moreover, we did not receive the entire treatment that we had paid for; there was no exfoliation, foot treatment, or welcome drink as promised.

To add to our disappointment, we were hurried out after the massage by the same lady who was at the front desk. This behavior was not only unprofessional but also left us feeling thoroughly dissatisfied. As patrons of a well-renowned spa, we expected a higher standard of service and courtesy.

Customers choose your spa with the expectation of a beautiful experience, and it is disheartening to be treated in such a manner. I believe it's crucial for you to be aware of these issues to maintain the reputation of your establishment.

I kindly request that you address these concerns promptly and take appropriate measures to ensure that such incidents do not recur. Additionally, we intend to share our experience through online reviews to bring attention to the need for improvement.

Thank you for your attention to this matter, and I hope you will take the necessary steps to uphold the quality of service your spa is known for.