PUTRIED CUSTOMER SERVICE

Firstly, you can never get hold of anyone to make a reservation. I had to phone Cape Royale (the hotel) to get through to the Spa.

Eventually when I did get through, the receptionist was super short with me. Rude and not friendly at all. Already a put off.

Day of treatment: Myself and a friend had a 3 hour treatment. As soon as we entered the facility we weren't even welcomed with friendliness or kindness the receptionist was unfriendly.

Everything was dark, the place seemed as if it hadn't been swept or mopped. It even gave off a foul odour.

Treatment: The massage felt super inexperienced. The masseuse didn't handle me with care. Both masseuse made so much noise. You could hardly relax. They also constantly move in and out of the room causing noise. They then put a very noisy fan on that blew directly on us which was uncomfortable.

I wouldn't recommend coming here at all.

I am disappointed and would never book a treatment here again.