Pathetic customer service

Good Afternoon I obtained a Wikideal voucher for 2 people to have a meal at the Casuarina Lounge. I phoned the required booking line for 2 weeks with no response. I eventually got into contact with them and was told by a rude receptionist that they're very busy. I eventually made the booking for Sunday, 16/01/22@12h00 At 10h40 (16/01/2022) I got phoned to ask me if I could not postpone the booking to 15h00 as they have a power outage at the restaurant. I was not available at that time and wanted to speak to the manager about their pathetic service. The operational manager, Shaheeda, explained that they were not informed by the COCT about the outage and that the phone lines were extremely busy and they have now split the line for better communication. She also obtained my email address where she was going to give me different contact details for the lounge to make my bookings. She promised to do that on Monday and today is Thursday and it is still forthcoming. I have since written to Wikideals and demanded a refund as I have no interest to go to the Casuarina lounge who has *********** staff. Thank you Shahieda Davids