Do NOT book here. SHOCKING service

have to warn you, my experience at this so-called "5-star" spa was nothing short of a nightmare. Let's start with the receptionist, Shahieda, who seems to have mistaken herself for a bouncer rather than a welcoming presence. Not only was she miserably rude, but her attitude was reminiscent of a grumpy troll guarding a bridge.

Upon arrival, the stench hit me like a wall. If there's one word to describe this place, it's "filthy." The air was heavy with a nauseating odor that made me question whether I had stumbled into a sewer rather than a spa. The ambiance? Non-existent. Dark, dingy, and devoid of any semblance of relaxation. It felt more like a dungeon than a sanctuary for rejuvenation.

We had the misfortune of running late, so we called to inform them. Despite their initial assurance that it was no problem, we were promptly penalized upon arrival. Our booked hour session was slashed in half. Apparently, it's our fault for expecting the basic courtesy of the full hour we paid for.

To add insult to injury, the supposed "complimentary" cucumber-infused water was presented to us with all the warmth of a prison guard offering gruel. Shahieda's demeanor made it abundantly clear that she saw customers as an inconvenience rather than the lifeblood of their business. Her lack of basic customer service skills is appalling and should serve as a warning sign to anyone considering patronizing this establishment.

Save your time, money, and sanity. Do NOT spend a cent in this dreadful establishment. Unless you enjoy inhaling foul odors, navigating through darkness, and being treated like an inconvenience by a receptionist who clearly despises her job, steer clear of this so-called spa. Trust me, your stress levels will thank you for avoiding this nightmare disguised as a relaxation retreat.