Disgusted!

I would not have a representative like Shaheeda at the frontline desk of this Beautiful Luxury Hotel, Cape Royal Hotel has been a wonderfull experience each and everytime i visited but to my disgust today was unfortunate that a Manager like that could have no customer service expertise for a Luxurious Hotel i would think to work as a frontline receptionist/manager you would have to work with proffesionalism and deliver an outstanding service to any client whether its purchasing a voucher at the spa or having an overnight stay in one of the rooms. My experience has made me not want to make use of my booking if this is the Pathetic service im going to receive!