Complaint

This should be a Zero score and People should know about this!

I am writing to express my frustration and disappointment regarding a voucher I received as a birthday gift for the Casuarina Wellness Centre via wikideals. For the past three weeks, I have been trying relentlessly to contact them to schedule an appointment, but they do not answer their phones. I have made countless attempts, spending hours trying to get through to them without any success.

I even contacted The Cape Royale Hotel, where the Casuarina Wellness Centre is located, but they, too, failed to answer their phones. I encourage you to attempt contacting them yourself to understand the level of difficulty I’ve experienced.

On Saturday, the 8th of March, I decided to drive 40 minutes to their establishment in person to resolve this issue. Upon arrival, I was informed by the security guard at The Cape Royale Hotel that the Casuarina Wellness Centre has been closed all week, with no indication of when they will reopen. Unfortunately, there was no one available at their establishment for me to speak with about this matter.

My question is: how can Wikideals partner with a company that provides such poor service, especially when the voucher has already been paid for? My voucher is nearing its expiration, and I am concerned that I will not be able to redeem it in time.

I would like to know what Wikideals plans to do to rectify this situation. This experience has left a very negative impression on me, and I am unsure if I will use Wikideals again in the future. I trust that this complaint will be given the attention it deserves.

I look forward to your prompt response and an appropriate resolution.