Casuarina Spa

I have sent an email expressing my disappointment with Casuarina Spa 3 days ago and I have still not received a response. Upon calling to follow up, the manager was unavailable to speak and was suppose to call me back. I am still waiting for the call.

Hi Shaheeda

I trust you are well and having a lovely morning.

I would like to express my disappoint in the treatment I have received yesterday.

1. As we arrived, 15 minutes earlier as requested - we needed to stand around for 30 minutes before given a place to sit. During this time I needed to witness you shouting and scolding your staff in front of my partner and myself as the rooms were not ready. 2. The treatment started late due to your team not being ready and we were expected to finish on scheduled time. 3. During my treatment, my The****** wore shoes that she dragged along the floor throughout the session and the The******s were speaking to each other throughout the session. They worked wildly with the buckets and cupboard (banging it around) causing one to get a fright all the time. 4. I had my partners The****** starting with his foot scrub long before mine, yet I needed to finish the same time as him. I am not sure what my the****** was doing but she was not working on me. 5. As applying the body oil, my The****** throws the cold oil on me every time instead of warming it in her hands first, also giving me a fright all the time. She would throw the towels on my body creating lots of wind. It was very unpleasant. 6. Upon leaving the treatment after our mud and sauna session, no one even asked us how our treatment was or thanked us for coming.

This has to be my worst spa experience ever.