Casuarina agreesive manager

I tried calling the casuarina lounge to make a tasting booking however my wish was to gift this voucher to someone well deserving of it for her birthday gift and anniversary... I was trying to ask if I could send the voucher via email to the email address provided already provided to me by the consultant, I posed my question but then the consultant handed the phone over and Rasheeda the operations manager... And immediately shouted at me telling me I cannot do that without even giving me a chance of explaining to her why I'm asking what I am asking... Imagine u as a client trying explain why you wanna do something good for someone else... Going no extra mile for myself as the client... Rasheed just continued to shout no no no in your ear... What type of service is this supposed to be??? Speaking to a client in such a manner she was so rude and blunt. Telling me she don't know when I was here but that don't happen here in a very aggressive manner... .. I even heard her complain in the background to colleagues, so u ethical.. I haven't even been to the booking yet but if this happend with only trying to make a booking then God damn I'm not looking forward to this now.