FD
Fairooz D

1 reviews | Active since Dec 2017

26 Feb 2020, 12:00

Bad massage and the******s.

Wow. Still astonished at the service my husband and I received at this 'spa' yesterday. We bought a wiki deal for a Couples massage at Casuarina Spa, Radisson Blu Levendome. When I called to make a booking I was told that the branch had closed down. Little did I know..... We were given a choice of 2 other branches, being Cape Royale Hotel or the Commodore hotel. We chose the Commodore Hotel as we've already been to Cape Royale on a previous occasion and service and treatments were mediocre at best. So, we get to the Spa at Commodore Hotel yesterday, 25th February, for our 1pm booking. No forms were given to us to be completed...this should have set off alarm bells already. Anyway, I was just hoping for a good massage above anything else. Did not get that! The 2 the******s were clearly not qualified. There was no technique. It was really just a rub down. My 'the******' was sniffing right through my massage. She didnt leave once to sort out her nose, and one of her hands were constantly leaving my skin, so shudder to think what she was doing!!!!! The oil was poured directly onto my skin and it smelled like olive oil. The 2 the******s were constantly whispering to one another and laughing until halfway through the massage I asked them if there was a problem. Only then did they stop! We could actually feel the massage pressure changing as they were chatting! They were really not paying attention to the treatment as they spent about 40mins on just the back. When my the****** got to my head neck and shoulders I could smell her uniform. Smelt like armpits! When the massage was done, we weren't even offered a glass of water! Now I know the 1st course of action would be to speak to the manager, but there was no one at the front desk when we left. Also, after reading the reviews on Facebook, it doesn't look like they get back to you anyway. Now, I dont even want a refund or another massage. I cant believe this establishment is in operation.

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