CASTROL GTX OIL COMPLAINT -UNRESOLVED 3 DAYS ?

HI WE HAVE A CUSTOMER COMPLAINT ABOUT YOUR GTX OIL - I RAISED IT WITH YOUR REP FOR OUR AREA (SIMPIWE ***) ON THE 11TH OF MARCH WE ARE STILL WAITING FOR HIM TO GET BACK TO US ? HE SAID HE WAS GOING TO CALL US BACK ONCE HE SPOKE TO HIS MANAGER ? CUSTOMER IS CALLING US ..ITS ALREADY BEEN 3 DAYS ? KINDLY ADVISE COLIN WIZARD MIDAS BLACKHEATH JHB.