POOR SERVICE AND *********** STAFF!

<p>Castle Security Solutions have provided such a poor service for the security of the residential complex that i stay in. On a number of occasions, there have been a number of cars that were broken into at night, while the security, which at times there are two, have been on duty. And the incidents occured in sight of the security building, where one of the security should be at all times as they control the access of the gates. Today just proved again, how uns****ed they really are, when leaving for work this morning, the security, Michael, opened the gate half way as he was talking to somebody, he saw me there and did not even attempt to open the gate more. As i tried to get out of the complex, he then closed the gate, instead of opening it and the gate damaged the passenger side of my car. I tried phoning the office number while i was outside, waiting for him to contact his supervisor, and was unable to get a hold of anyone. Michael tried to contact his supervisor, and after 10 minutes of nothing, eventually his supervisor responded, but did not even try and find out what the situation was. He just said that he will get to the office at 8am and Michael should contact him then. I left my contact details and number of my unit, and am still waiting for a call and for them to resolve this unpleasant and unnecessary problem.</p> <p> </p> <p>If you are thinking about a reliable, s****ed and effective security company, i would not even consider giving Castle Security Solutions a call!!!</p> <p> </p> <p>Tenant- 23 Rylands Mews</p>