Castle De Wildt horrible service

Made a booking a few weeks ago through booking.com and it was stated that the payment will be handled by Castle de Wildt, I can therefore not pay online. Got a call today to inform me that someone has made a booking and paid for my room therefore my booking was cancelled as the other person had paid first. If I knew if was required immediately then I would have EFT’d them immediately. Castle de Wildt staff do not want to help at all. I actually wanted to scout this location for a wedding venue but will definitely be taking my money elsewhere. Horrible service would not recommend