1 reviews | Active since Jan 2016

11 Apr 2016, 09:55

Terrible service

At 11:00 on Saturday, 9 April 2016 I arrived at Cassia for the reservation I had made on Wednesday, 6 April 2016.<br> <br> First I get told by the hostess that another waiter had just \given\" my table away. I responded and asked what would be the point of making a reservation in the first place? She then spoke with another waiter and after 5 minutes, I get seated at the table which was orginally booked.<br> <br> I was then asked if I would like the shade rolled down due to the heat beating down on my back. I rep**** that that would be great. I'm still waiting for said shade to be lowered.<br> <br> By 11:40 I had not had ONE waiter come over to my table to serve us.I then ask my daughter's nanny to please ask a waiter for assistance. <br> <br> No assistance, after all of that. I then proceed to pack up and ask for the manager. I didn't care to ask his name because at this point I was so annoyed, I just wanted to get out of the restaurant. I explain the trail of events that had lead to me packing up and tell him that this kind of service is unacceptable. No response from him. I won't ever bother going back there. And I'm so thankful that we have so many other restraurants on the Durbanville wine route. "

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