Poor service from management !!!!

Absolutely poor service!!!!

My friend ordered a glass of wine, had a sip and asked for it to be sent back as she didn’t enjoy the taste. The manager refused to replace it with another glass of her choice. Instead she had to pay for the glass that was sent back!

After explaining to him that one of his waiters said “do not worry about it, I will sort it out” we were under the impression that the glass was replaced. When the bill came I questioned why we were charged for the glass send back.

We were then approached by the manager named Craig and his words were I cannot let you not pay for a glass you sipped on. When explaining to him one of his staff said he will sort it out. The manager then said to us “well I will gladly go and fetch the glass of wine you sent back”.

My goodness, if I am not happy with something I ordered I send it back. I shouldn’t be liable to pay for something I do not want! It’s about going the extra mile and making sure your guests are happy and comfortable!

I’ve been to many fine dining restaurants and I’ve never received such poor service and attitude from a manager. The sarcasm I did not appreciate! This is not professional and I expected more from Cassia!

Another thing, we ordered steak on the main course menu and it came back well done when we asked for medium! Yet, Cassia did not want to compensate us for a glass of wine ?

You can imagine my frustration at this time with this restaurant!

I am shocked and I’m really upset about it. I’ve been to Nitida multiple times and things have changed. I will not be back. And lastly, everyone had working tummies after their supper! ?